Business Terms and Conditions
1. Introductory Provisions
These Business Terms and Conditions apply to purchases through the online store www.woodseason.eu, established and operated by Wood Season Ltd. (Seller) with registered office at Šámalova 1130/62, 615 00 Brno, TIN 03317595. These Terms and Conditions specify the rights and obligations of the Seller and their customers (Buyers/Consumers). If the contracting party is the final Consumer (Buyer), the relations not specified by the Business Conditions are governed by the Civil Code (No. 40/1964 Coll.) and also by the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not the final Consumer (Buyer), the relations not specified by the Business Conditions are further regulated by the Commercial Code, No. 513/1991 Coll., all in wording of later amendments.
Definition of terms used
- A Consumer Contract is a contract of purchase or a contract for work in which the contracting parties are on the one hand the Consumer (Buyer) and on the other hand the Seller.
- The Seller is the company Wood Season Ltd. with its registered office at Šámalova 1130/62, 615 00 Brno, TIN 03317595.
- The Consumer (Buyer) of the internet shop needs to be distinguished between the Buyer, who is also the Consumer, and the Non-Consumer Buyer.
- The Buyer, who is also the Consumer, is a person who does not act in the course of their business or other businesses when concluding and performing a contract. These contractual relationships are governed by the Civil Code.
- The Non-Consumer Buyer is a business entity that buys products or uses services for the purpose of doing business with these products and services. The contractual relations with this business entity are governed by the Terms and Conditions related to it and by the Commercial Code.
2. Purchase Order and Conclusion of the Purchase Contract
The Buyer's order is considered a draft of the purchase agreement. The purchase agreement itself is concluded at the moment of delivery of the binding confirmation of the order on the part of the Seller. A binding confirmation is a confirmation via telephone or email. A binding confirmation is not a recapitulation of the order automatically sent to the Seller by email after the order is sent. From that moment on, mutual rights and obligations between the Buyer and the Seller are created. The validity of the order submitted electronically requires the correct completion of all required data and formalities. The place of delivery is the delivery address indicated by the Buyer in the order form. The property right of the goods is transferred to the Buyer upon their takeover and payment.
3. Conflict with the Purchase Contract
If the goods are not identical with the purchase contract when accepted by the Buyer, the Buyer has the right to, free of charge and without undue delay, match the goods with the purchase contract provided by the Seller. If this is not possible, the Buyer has the right to claim a reasonable discount on the purchase price or to withdraw from the contract. This provision does not apply if the Buyer knew about the conflict with the purchase contract prior to taking over the item or if they themselves caused this conflict.
If the goods were shipped to the Buyer by a shipping company, the Buyer is obliged to check the consignment upon delivery and to determine whether its contents were not damaged during shipment. If the Buyer takes over the damaged shipment (goods) from the carrier, it is not possible to later claim the damage of the goods during transportation and this damage is therefore not in contradiction with the purchase contract. The carrier is obliged to wait on request before the Buyer unpacks and checks the contents of the consignment.
4. Estimated Delivery Date
Goods that are available in stock will be dispatched to the Buyer no later than 4 business days from the date of order confirmation. The delivery date of goods not available in stock depends primarily on the possibilities of the distributor of the ordered product. In such case the delivery date will be set by an agreement between the Seller and the Buyer no later than 4 weeks from the date of the order. The Buyer will be notified of this possibility no later than the next business day after the order is placed.
In exceptional cases, the shipment may not be delivered at the time the Seller has confirmed to the Buyer. This may happen only in the case of unforeseen events (vehicle failure, unpredictable weather or traffic). If this happens, the Seller will ensure delivery of the goods to the Buyer as soon as possible. The Buyer agrees that this delayed delivery of the shipment is not considered to be in conflict with the purchase contract if it was caused by unforeseeable events.
5. Terms of Payment and Delivery
Cash on delivery
The Buyer pays the purchase price in cash upon receipt of the goods.
After selecting the goods and sending the order, the customer will be shown information about the account and the variable symbol under which to make the payment. In the case of a bank transfer payment, the expiration period starts only after the total amount has been credited to the Seller's account.
Currently, this deadline is 1–3 days.
6. Price and Mode of Transport
The Seller delivers the goods to the Buyer by their own transport or through a contract transportation company. The choice of transportation is done by the customer during the order.
The mode of transport can then be changed by agreement of both parties.
7. Right to Withdraw from the Purchase Contract
Withdrawal from the purchase contract by the Buyer
If the purchase contract is concluded by means of distance communication, the Buyer has the right to withdraw from the contract in accordance with Section 53 (7) of the Civil Code within 14 days of the receipt of the goods. In this case, the Buyer contacts the seller and states, preferably in writing and with the order number, purchase dates and the account number, that they are withdrawing from the contract. Written withdrawal can also be sent along with the goods.
The goods the Buyer sends back to the address of the Seller must be complete (including accessories and all documentation). Goods must not be damaged or impaired in any way and must not bear any signs of use. The Buyer is not recommended to send the goods by cash on delivery and should insure the goods.
Upon receipt of the returned goods, the Seller will return the corresponding amount to the Buyer in advance in the pre-agreed manner (account transfer).
Withdrawal from the purchase contract by the Seller and the right to change the price
The seller reserves the right to cancel the order or part thereof in the following cases:
- the goods are no longer produced or supplied
- the supplier's cost of the goods changed significantly
- the goods are temporarily not imported into
- the Czech Republic or are not available for long periods
In these cases, the Buyer will be contacted immediately and a further procedure will be agreed upon. If the Buyer has already paid for part or the whole of the purchase price, this amount will be transferred back to their account or address as soon as possible.
The Seller reserves the right to change prices. Valid prices are confirmed by the Buyer at the time of the order confirmation. If the valid price is identical to the price on the order, the Buyer does not confirm it and the goods are delivered to them for the valid price and at the time stated on the order.
If the price is higher than the price stated on the order, the Seller immediately informs the Buyer who can accept the new price or refuse the delivery. In the case of an order by phone, the valid price for the order is always communicated to the Buyer.
8. Protection of Personal Data
The customer information is stored in accordance with applicable laws of the Czech Republic, in particular the Personal Data Protection Act 101/2000 Coll. as subsequently amended. Wood Season Ltd. is a registered personal data administrator, all data obtained from customers is used exclusively for internal use and the company does not provide it to third parties. An exception is represented by external carriers to whom the customer's personal data are transferred to the minimum extent required for a trouble-free delivery of goods.
Without the explicit consent of customers, Wood Season Ltd. deals with their personal data only and solely to the extent permitted by the Personal Data Protection Act, in particular in Section 5 (2) B) and § 5 (6).
Customer's personal data is fully secured against misuse. Data is stored on backed up servers owned by the Wood Season Ltd. and are not shared with third-party applications. Under the terms of Section 5 (5) of the Personal Data Protection Act, the Wood Season Ltd. company is entitled to use the name, surname and address of its customers in order to offer them other services in connection with its activities. These personal data can be deleted from the database upon a written request from the customer. The Personal Data Manager may then not process the data.
The customer agrees with collection and usage of the data about the trades concluded by them in the use of this Internet shop under the conditions set above.
By ordering the goods through an electronic order, the Buyer accepts these Terms and Conditions without reservation as stated on the Seller's website on the date of the order. They also accept a valid purchase price of the ordered goods (including shipping) on that day. The Buyer is irrevocably bound by the sent order. In cases not governed by these Terms and Conditions, the relationship between the Seller and the Buyer is governed by the relevant provisions of the Commercial and Civil Code, or by any other applicable legal regulation.
These Terms and Conditions are valid and effective from December 3, 2012.